- Establish, develop and maintain business relationship with nominated accounts
- Develop and follow up the project pipelines to secure the sustainability of project team
- Meet sales target and achieve sales goals assigned by company
- Perform ad-hoc duties as assigned
- Design cloud environments with a focus on Huawei and demonstrate technical cloud architectural knowledge; Get involved in the design of production, staging and development of cloud infrastructure running in 24x7 environments
- Implement and oversee all aspects of the cloud environment including provisioning, scale, monitoring and security
- Deliver cloud strategies aligend with business objectives and with a focus on cloud migrations
- Provide leadership in infrastructure migration methodologies and techniques including mass application movements into the cloud including implementation of Hawei public/ private cloud with global enterprise environments
- Implement required systems, solutions, and processes needed to manage cloud cost, monitoring, scalability, and redundancy are accounted for and continuously validated
- Ensure all cloud solutions to security and compliance best practices
1）故障处理
①监控分析：通过网管监控设备性能及告警，对新出现的告警进行分析处理并清零，设备性能达到阈值后书面预警客户，提醒其进行扩容规划。
②故障恢复：处理设备软硬件问题，包含问题录入、问题分析、问题处理和紧急恢复。
③坏件更换：协助客户核对备件型号，指导客户On Site团队完成硬件更换及坏件归还。
2）日常巡检
①硬件状态检查：定期检查机房的温湿度、粉尘、振动冲击、机架走线等环境状况，以及设备的运行状态检查，对异常状态进行记录并处理。
②软件运行检查：通过工具对业务运行情况、关键进程、关键资源利用率、数据库等性能指标，对异常情况进行处置。
3）主动服务
①服务响应：响应日常运维中客户诉求，包含用户使用咨询、服务发放、资源调整及策略开通（仅限用户级，非系统级），方案及实施必须纳入华为变更管控流程。
②变更协助：提供紧急恢复或预防性服务所需的变更协助，主要面向华为产品整改、预警、漏洞、硬件故障、紧急扩缩容等场景，包含方案澄清、MOP制作、方案评审、变更实施、服务报告提供。
③系统备份：日常备份华为设备配置数据、系统数据、存储数据，例行检查备份情况。
④存量管理：例行梳理客户现网网络存量，按照网元维度统计网元类型、数量、版本等，并对网元软硬件生命周期进行管理，例行预警。
⑤会议报告：例行向客户汇报网络维护进展，输出维护报告。
1）故障处理
①监控分析：通过网管监控设备性能及告警，对新出现的告警进行分析处理并清零，设备性能达到阈值后书面预警客户，提醒其进行扩容规划。
②故障恢复：处理设备软硬件问题，包含问题录入、问题分析、问题处理和紧急恢复。
③坏件更换：协助客户核对备件型号，指导客户On Site团队完成硬件更换及坏件归还。
2）日常巡检
①硬件状态检查：定期检查机房的温湿度、粉尘、振动冲击、机架走线等环境状况，以及设备的运行状态检查，对异常状态进行记录并处理。
②软件运行检查：通过工具对业务运行情况、关键进程、关键资源利用率、数据库等性能指标，对异常情况进行处置。
3）主动服务
①服务响应：响应日常运维中客户诉求，包含用户使用咨询、服务发放、资源调整及策略开通（仅限用户级，非系统级），方案及实施必须纳入华为变更管控流程。
②变更协助：提供紧急恢复或预防性服务所需的变更协助，主要面向华为产品整改、预警、漏洞、硬件故障、紧急扩缩容等场景，包含方案澄清、MOP制作、方案评审、变更实施、服务报告提供。
③系统备份：日常备份华为设备配置数据、系统数据、存储数据，例行检查备份情况。
④存量管理：例行梳理客户现网网络存量，按照网元维度统计网元类型、数量、版本等，并对网元软硬件生命周期进行管理，例行预警。
⑤会议报告：例行向客户汇报网络维护进展，输出维护报告。
Sales Administration Support
- Providing administrative support to our experienced IT sales managers and account executives
- Maintaining accurate customer records and pipeline data in our CRM system
- Coordinating sales activities, scheduling appointments, and preparing presentations
- Assisting with the creation of sales proposals, contracts, and other client-facing materials
Cold Calling and Lead Generation
- Proactively reaching out to potential clients via phone and email to generate new sales opportunities
- Conducting thorough research to identify and qualify high-potential leads
- Effectively communicating the value of our IT solutions and services
- Nurturing leads and scheduling meetings with our sales team
Strategic Account Management
- Serving as the primary point of contact for a portfolio of key enterprise clients
- Developing and maintaining strong, collaborative partnerships with clients
- Understanding their business goals, challenges, and IT requirements
- Proactively identifying opportunities to provide value-added solutions
Client Relationship Expansion
- Expanding existing client relationships through cross-selling and upselling
- Introducing new products, services, and technologies to address evolving needs
- Negotiating contract renewals and securing additional business
- Ensuring high levels of client satisfaction and loyalty
Operational Excellence
- Coordinating with internal teams (sales, delivery, support) to ensure seamless service
- Design cloud environments with a focus on Huawei and demonstrate technical cloud architectural knowledge; Get involved in the design of production, staging and development of cloud infrastructure running in 24x7 environments
- Implement and oversee all aspects of the cloud environment including provisioning, scale, monitoring and security
- Deliver cloud strategies aligend with business objectives and with a focus on cloud migrations
- Provide leadership in infrastructure migration methodologies and techniques including mass application movements into the cloud including implementation of Hawei public/ private cloud with global enterprise environments
- Implement required systems, solutions, and processes needed to manage cloud cost, monitoring, scalability, and redundancy are accounted for and continuously validated
- Ensure all cloud solutions to security and compliance best practices
1）故障处理
①监控分析：通过网管监控设备性能及告警，对新出现的告警进行分析处理并清零，设备性能达到阈值后书面预警客户，提醒其进行扩容规划。
②故障恢复：处理设备软硬件问题，包含问题录入、问题分析、问题处理和紧急恢复。
③坏件更换：协助客户核对备件型号，指导客户On Site团队完成硬件更换及坏件归还。
2）日常巡检
①硬件状态检查：定期检查机房的温湿度、粉尘、振动冲击、机架走线等环境状况，以及设备的运行状态检查，对异常状态进行记录并处理。
②软件运行检查：通过工具对业务运行情况、关键进程、关键资源利用率、数据库等性能指标，对异常情况进行处置。
3）主动服务
①服务响应：响应日常运维中客户诉求，包含用户使用咨询、服务发放、资源调整及策略开通（仅限用户级，非系统级），方案及实施必须纳入华为变更管控流程。
②变更协助：提供紧急恢复或预防性服务所需的变更协助，主要面向华为产品整改、预警、漏洞、硬件故障、紧急扩缩容等场景，包含方案澄清、MOP制作、方案评审、变更实施、服务报告提供。
③系统备份：日常备份华为设备配置数据、系统数据、存储数据，例行检查备份情况。
④存量管理：例行梳理客户现网网络存量，按照网元维度统计网元类型、数量、版本等，并对网元软硬件生命周期进行管理，例行预警。
⑤会议报告：例行向客户汇报网络维护进展，输出维护报告。
1）故障处理
①监控分析：通过网管监控设备性能及告警，对新出现的告警进行分析处理并清零，设备性能达到阈值后书面预警客户，提醒其进行扩容规划。
②故障恢复：处理设备软硬件问题，包含问题录入、问题分析、问题处理和紧急恢复。
③坏件更换：协助客户核对备件型号，指导客户On Site团队完成硬件更换及坏件归还。
2）日常巡检
①硬件状态检查：定期检查机房的温湿度、粉尘、振动冲击、机架走线等环境状况，以及设备的运行状态检查，对异常状态进行记录并处理。
②软件运行检查：通过工具对业务运行情况、关键进程、关键资源利用率、数据库等性能指标，对异常情况进行处置。
3）主动服务
①服务响应：响应日常运维中客户诉求，包含用户使用咨询、服务发放、资源调整及策略开通（仅限用户级，非系统级），方案及实施必须纳入华为变更管控流程。
②变更协助：提供紧急恢复或预防性服务所需的变更协助，主要面向华为产品整改、预警、漏洞、硬件故障、紧急扩缩容等场景，包含方案澄清、MOP制作、方案评审、变更实施、服务报告提供。
③系统备份：日常备份华为设备配置数据、系统数据、存储数据，例行检查备份情况。
④存量管理：例行梳理客户现网网络存量，按照网元维度统计网元类型、数量、版本等，并对网元软硬件生命周期进行管理，例行预警。
⑤会议报告：例行向客户汇报网络维护进展，输出维护报告。
- Establish, develop and maintain business relationship with nominated accounts
- Develop and follow up the project pipelines to secure the sustainability of project team
- Meet sales target and achieve sales goals assigned by company
- Perform ad-hoc duties as assigned
Sales Administration Support
- Providing administrative support to our experienced IT sales managers and account executives
- Maintaining accurate customer records and pipeline data in our CRM system
- Coordinating sales activities, scheduling appointments, and preparing presentations
- Assisting with the creation of sales proposals, contracts, and other client-facing materials
Cold Calling and Lead Generation
- Proactively reaching out to potential clients via phone and email to generate new sales opportunities
- Conducting thorough research to identify and qualify high-potential leads
- Effectively communicating the value of our IT solutions and services
- Nurturing leads and scheduling meetings with our sales team
Strategic Account Management
- Serving as the primary point of contact for a portfolio of key enterprise clients
- Developing and maintaining strong, collaborative partnerships with clients
- Understanding their business goals, challenges, and IT requirements
- Proactively identifying opportunities to provide value-added solutions
Client Relationship Expansion
- Expanding existing client relationships through cross-selling and upselling
- Introducing new products, services, and technologies to address evolving needs
- Negotiating contract renewals and securing additional business
- Ensuring high levels of client satisfaction and loyalty
Operational Excellence
- Coordinating with internal teams (sales, delivery, support) to ensure seamless service