Designed and built for success, our system integration service is the foundation of many mission-critical systems in Hong Kong. From designing IT architecture for online public services to integrating systems to modernize banking apps, we are committed to optimizing systems operations to deliver business success.
Partnering with multiple industry-leading vendors, ICO Technology helps clients to capture global digital capabilities to drive local business innovation. Our teams of experienced project consultants, system engineers, and services technicians are always there to help clients deliver compatible systems and modernized platforms, from design to execution.
Systems Design and Implementation
Accelerate your business success with customized, connected and agile IT architecture
Agility is key to keeping pace with the increasingly dynamic market. Our customized IT architecture help enterprises build connected and synchronized IT systems, providing them the flexibility to explore innovative ideas and unlock new opportunities.
Turn the latest technologies into business reality. Our project consultants match the latest technologies with clients’ business innovation to develop tailored applications and implement turnkey applications.
Untangling technology complexity with modernized IT infrastructure. Our system engineers build compatible and harmonize systems to streamline IT operations and boost business performance.
- Systems consultation and design
- Data centre and IT infrastructure design
- Deliver turnkey applications
- Enable application modernization
- Develop mobile and multi-channel applications
- Email systems implementation
- Backup solutions
- Secure Tertiary Data Backup solutions for HKMA compliance
Systems Maintenance
Power seamless business performance with reliable and healthy IT systems
A solid and reliable IT operation is the foundation for digital success. Our system maintenance bring consistent monitoring and intelligent management, powering businesses with IT stability.
Our system monitoring tools and best practices help reduce IT overheads, allowing clients to focus on driving business success. With intelligent and preventative maintenance service, we provide regular system health check and upgrade, ensuring excellent systems performance, consistently.
As a natural extension of our expertise in system design, we offer a single contact of support from system implementation to maintenance and upgrade, a life-long partner of your IT operation.
- Hardware and systems monitoring
- Hardware disposal and degauss (certified professionals for WEEE Recycling scheme)
- Preventative maintenance service
- Systems health check
- System maintenance and upgrade
Systems Migration
Modernize, optimize and accelerate IT operations for your next business milestone
Migration is often a daunting, but necessary step to enable future growth. The potential risk and logistic challenges to modernizing legacy systems often slow down enterprises. We provide experience and expertise to speed up modernization, supporting clients throughout the migration journey.
Riding on our expertise in system integration, we can handle various IT environments—cloud and on-premises, physical and virtual infrastructure, storage, and database architecture. Our experience in these environments can provide clients with guidance, strategy, and execution to modernize their IT platforms for capturing digital momentum.
- Modernize and downsize legacy applications
- Physical to virtual infrastructure migration
- On-premises to the cloud to hybrid migration
- Windows implementation, including Windows Autopilot
- Business data migration including storage and database migration
Businesses are going digital. As businesses expand their digital footprint, they are also transforming the workplace. To meet the changing needs in a digital workplace, businesses need an agile IT infrastructure.
ICO Technology brings expertise in designing, deploying, and maintaining the entire IT environment. An agile IT environment can optimize operations, increase ROI, and support your next digital initiatives. We are experienced in managing IT infrastructure for more than a decade, supporting organizations from multiple industries of all sizes, big and small.
Powering businesses from the datacentre, by the desk, and on the road
A workplace is no longer a single location. People are working anytime and anywhere, and so do the IT infrastructure. With more devices distributed at multiple locations and connected via different networks, you need a reliable and stable IT infrastructure that supports wherever the business goes.
We help clients deploy and configure their IT infrastructure end-to-end, from the datacentre and in the cloud to the desk, branches, and pop-up locations. Our expertise in multiple brands and technologies helps clients configure IT equipment that fits their growing business needs.
- Implementation and configurations of infrastructure at datacentres
- Hyperconverged infrastructure (HCI) and storage deployment
- Virtual machines and cluster deployment
- Network infrastructure (firewalls, switches, APs, and routers) installation
- PCs and workstation setup and configuration
Hassle-free maintenance to maximize availability and increase ROI
Proactive IT management can go a long way for ROI. With our IT maintenance service, clients can extend their IT equipment lifespan and maximize return.
Downtime and incidents? Our committed SLA handle ad-hoc issues promptly to ensure availability. We support different hardware providing easy and hassle-free service to improve user and IT productivity.
- Hardware maintenance support (servers, storage, tapes, network, PCs, LCDs, printers, and more)
- Unlimited on-site support
- Parts replacement and device repair
- On-demand IT devices loan service
| Standard Plan | Premium Plan | |
|---|---|---|
| Service scope |
6 ad-hoc incident on-site support | Multiple ad-hoc on-site support |
| Dedicated engineer providing regular on-site visit | ||
| Case log | Service hotline for remote technical support | |
| Response time |
4-hour response during office hour | |
| Next business day | OR | |
| 8x5xNBD | ||
| Technology coverage |
Windows server and OS support and patch update | Windows server and OS support and patch update |
| Network security setup and maintenance | Network security setup and maintenance | |
| Virus scanning | Virus scanning | |
| Data backup | Data backup | |
| Office application solutions | Office application solutions | |
| Hardware and office application installation | Hardware and office application installation | |
| Price | HK$8,888 per year | To be discussed |
Delicate planning for secure transit and seamless operations
Moving a new office requires careful planning for packing, moving, unpacking and installation. Embrace these changes easily with our datacentre, trading floors, and office relocation services. We understand critical facilities and a slight glitch could cost millions of revenues.
Our professional team brings secure transportation with high-quality protective hard cases, ensuring all boxes are labelled and moved, not one less. Handle with care, our experienced engineers delicately disconnect and reconnect all equipment to ensure seamless operations at the new location.
- Relocation consultancy and planning
- Inventory check and labelling
- Transit insurance preparation
- Professional packing and dedicated transport
- Assemble and reinstallation
- On-site engineer support on the first working day
To take the load off your IT team, ICO Technology offers reliable managed services and technical support with committed SLAs. Our engineers are committed to providing quick response time for ad-hoc incidents and mission-critical systems.
With this assurance, we have been supporting many government departments and large-scale operations (over 1,000 users) under a multiple-year partnership with a renewal rate of more than 90%. We support your IT teams, giving them peace of mind to focus on innovation and growth.
Seamless operations make successful digital business
Digital businesses rely on digital systems. We know that seamless operations of your IT systems and equipment are make-or-break factors to your business.
Any kind of disruption deserves an immediate response. Our managed services are committed to preventing incidents and resolving them quickly if they occur. SLAs can only assure response time, but our dedication enables seamless operations.
- Deskside support for business users
- Call centre technical support for IT teams
- IT Asset and Operation Management
- Application and platform on-site support
Plan well, act fast for a speedy recovery from the unexpected
Expect the unexpected. No one can predict when disaster hits, but we can plan for the best to recover fast.
Riding on our technical expertise in systems and IT infrastructure design, we design, set up, and execute a customized business continuity plan that fits your business needs. From data replication and backup enhancement to DR automation and BCP drills, we bring world-class expertise to deliver first-class BCP, shortening both your RTOs and RPOs.
- Data replication
- Backup enhancement
- Disaster recovery automation
- Active-active datacentre
When the flexibility of external support meets the dedication of an internal team
The challenge of talent shortage is real. Our secondment service provides a wide range of IT talents with the professionalism that your business needs. We help clients to identify the right talents and shorten the recruitment process, bringing access and flexibility to skillsets for many enterprises with headcount limitations.
ICO Technology manages an extensive pool of IT talents with professional certifications across different technologies and experiences over many industries. Each candidate has the technical certifications, career experiences, and personal attributes for your business, offering the flexibility of gig workers.
Designed and built for success, our system integration service is the foundation of many mission-critical systems in Hong Kong. From designing IT architecture for online public services to integrating systems to modernize banking apps, we are committed to optimizing systems operations to deliver business success.
Partnering with multiple industry-leading vendors, ICO Technology helps clients to capture global digital capabilities to drive local business innovation. Our teams of experienced project consultants, system engineers, and services technicians are always there to help clients deliver compatible systems and modernized platforms, from design to execution.
-
Systems Design and Implementation
Accelerate your business success with customized, connected and agile IT architectureAgility is key to keeping pace with the increasingly dynamic market. Our customized IT architecture help enterprises build connected and synchronized IT systems, providing them the flexibility to explore innovative ideas and unlock new opportunities.
Turn the latest technologies into business reality. Our project consultants match the latest technologies with clients’ business innovation to develop tailored applications and implement turnkey applications.
Untangling technology complexity with modernized IT infrastructure. Our system engineers build compatible and harmonize systems to streamline IT operations and boost business performance.
Key Services- Systems consultation and design
- Data centre and IT infrastructure design
- Deliver turnkey applications
- Enable application modernization
- Develop mobile and multi-channel applications
- Email systems implementation
- Backup solutions
- Secure Tertiary Data Backup solutions for HKMA compliance
-
Systems Maintenance
Power seamless business performance with reliable and healthy IT systemsA solid and reliable IT operation is the foundation for digital success. Our system maintenance bring consistent monitoring and intelligent management, powering businesses with IT stability.
Our system monitoring tools and best practices help reduce IT overheads, allowing clients to focus on driving business success. With intelligent and preventative maintenance service, we provide regular system health check and upgrade, ensuring excellent systems performance, consistently.
As a natural extension of our expertise in system design, we offer a single contact of support from system implementation to maintenance and upgrade, a life-long partner of your IT operation.
Key Services- Hardware and systems monitoring
- Hardware disposal and degauss (certified professionals for WEEE Recycling scheme)
- Preventative maintenance service
- Systems health check
- System maintenance and upgrade
-
Systems Migration
Modernize, optimize and accelerate IT operations for your next business milestoneMigration is often a daunting, but necessary step to enable future growth. The potential risk and logistic challenges to modernizing legacy systems often slow down enterprises. We provide experience and expertise to speed up modernization, supporting clients throughout the migration journey.
Riding on our expertise in system integration, we can handle various IT environments—cloud and on-premises, physical and virtual infrastructure, storage, and database architecture. Our experience in these environments can provide clients with guidance, strategy, and execution to modernize their IT platforms for capturing digital momentum.
Key Services- Modernize and downsize legacy applications
- Physical to virtual infrastructure migration
- On-premises to the cloud to hybrid migration
- Windows implementation, including Windows Autopilot
- Business data migration including storage and database migration
Businesses are going digital. As businesses expand their digital footprint, they are also transforming the workplace. To meet the changing needs in a digital workplace, businesses need an agile IT infrastructure.
ICO Technology brings expertise in designing, deploying, and maintaining the entire IT environment. An agile IT environment can optimize operations, increase ROI, and support your next digital initiatives. We are experienced in managing IT infrastructure for more than a decade, supporting organizations from multiple industries of all sizes, big and small.
-
Powering businesses from the datacentre, by the desk, and on the roadA workplace is no longer a single location. People are working anytime and anywhere, and so do the IT infrastructure. With more devices distributed at multiple locations and connected via different networks, you need a reliable and stable IT infrastructure that supports wherever the business goes.
We help clients deploy and configure their IT infrastructure end-to-end, from the datacentre and in the cloud to the desk, branches, and pop-up locations. Our expertise in multiple brands and technologies helps clients configure IT equipment that fits their growing business needs.
Key Services- Implementation and configurations of infrastructure at datacentres
- Hyperconverged infrastructure (HCI) and storage deployment
- Virtual machines and cluster deployment
- Network infrastructure (firewalls, switches, APs, and routers) installation
- PCs and workstation setup and configuration
-
Hassle-free maintenance to maximize availability and increase ROIProactive IT management can go a long way for ROI. With our IT maintenance service, clients can extend their IT equipment lifespan and maximize return.
Downtime and incidents? Our committed SLA handle ad-hoc issues promptly to ensure availability. We support different hardware providing easy and hassle-free service to improve user and IT productivity.
Key Services- Hardware maintenance support (servers, storage, tapes, network, PCs, LCDs, printers, and more)
- Unlimited on-site support
- Parts replacement and device repair
- On-demand IT devices loan service
ICTCareOur signature ICTCare service offers flexible service packages at a competitive price to meet different scales of IT professional technical support. Our certified engineers are your single point of contact for any ad-hoc and regular maintenance issues, allowing your team to focus on the core business..jpg)
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Delicate planning for secure transit and seamless operationsMoving a new office requires careful planning for packing, moving, unpacking and installation. Embrace these changes easily with our datacentre, trading floors, and office relocation services. We understand critical facilities and a slight glitch could cost millions of revenues.
Our professional team brings secure transportation with high-quality protective hard cases, ensuring all boxes are labelled and moved, not one less. Handle with care, our experienced engineers delicately disconnect and reconnect all equipment to ensure seamless operations at the new location.
Key Services- Relocation consultancy and planning
- Inventory check and labelling
- Transit insurance preparation
- Professional packing and dedicated transport
- Assemble and reinstallation
- On-site engineer support on the first working day
To take the load off your IT team, ICO Technology offers reliable managed services and technical support with committed SLAs. Our engineers are committed to providing quick response time for ad-hoc incidents and mission-critical systems.
With this assurance, we have been supporting many government departments and large-scale operations (over 1,000 users) under a multiple-year partnership with a renewal rate of more than 90%. We support your IT teams, giving them peace of mind to focus on innovation and growth.
-
Seamless operations make successful digital businessDigital businesses rely on digital systems. We know that seamless operations of your IT systems and equipment are make-or-break factors to your business.
Any kind of disruption deserves an immediate response. Our managed services are committed to preventing incidents and resolving them quickly if they occur. SLAs can only assure response time, but our dedication enables seamless operations.
Key Services- Deskside support for business users
- Call centre technical support for IT teams
- IT Asset and Operation Management
- Application and platform on-site support
-
Plan well, act fast for a speedy recovery from the unexpectedExpect the unexpected. No one can predict when disaster hits, but we can plan for the best to recover fast.
Riding on our technical expertise in systems and IT infrastructure design, we design, set up, and execute a customized business continuity plan that fits your business needs. From data replication and backup enhancement to DR automation and BCP drills, we bring world-class expertise to deliver first-class BCP, shortening both your RTOs and RPOs.
Key Services- Data replication
- Backup enhancement
- Disaster recovery automation
- Active-active datacentre
-
When the flexibility of external support meets the dedication of an internal teamThe challenge of talent shortage is real. Our secondment service provides a wide range of IT talents with the professionalism that your business needs. We help clients to identify the right talents and shorten the recruitment process, bringing access and flexibility to skillsets for many enterprises with headcount limitations.
ICO Technology manages an extensive pool of IT talents with professional certifications across different technologies and experiences over many industries. Each candidate has the technical certifications, career experiences, and personal attributes for your business, offering the flexibility of gig workers.